Terms and Conditions with Customer Information

Terms and Conditions with Customer Information

Table of Contents

  1. Scope

  2. Services Provided by the Provider

  3. Conclusion of Contract

  4. Right of Withdrawal

  5. Prices and Payment Terms

  6. Content of Services and Teaching Materials

  7. Provision of Digital Content and Granting of Usage Rights

  8. Liability for Defects

  9. Liability

  10. Applicable Law

  11. Alternative Dispute Resolution

1) Scope

1.1 These General Terms and Conditions (hereinafter "T&Cs") of [your company name] (hereinafter "Provider") apply to all contracts for participation in online live courses and the provision of digital content (hereinafter "Services") concluded between a consumer or entrepreneur (hereinafter "Customer") and the Provider regarding the services displayed on the Provider’s website. The inclusion of the Customer's own terms is hereby rejected unless otherwise agreed.

1.2 An entrepreneur within the meaning of these T&Cs is a natural or legal person or a legally capable partnership who, when concluding a legal transaction, acts in the exercise of their commercial or self-employed professional activity. A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession.

1.3 Digital content within the meaning of these T&Cs means data that is produced and provided in digital form.

2) Services Provided by the Provider

2.1 The Provider makes digital content available through its website. The specifics are described in the respective service description on the Provider’s website.

2.2 The Provider delivers its services through qualified personnel selected by the Provider. The Provider may also use third-party services (subcontractors) who act on its behalf. Unless otherwise stated in the Provider’s description, the Customer has no right to choose a specific person to perform the contracted service.

2.3 The Provider performs its services with the greatest care and to the best of its knowledge and belief. However, the Provider does not owe any particular success. In particular, the Provider does not guarantee that the Customer will achieve a certain learning success or reach a specific performance target. This largely depends on the Customer’s own effort and commitment, which are beyond the Provider’s control.

2.4 If the Provider provides digital content in the form of reproducible video material, this is done exclusively via an online video stream using appropriate technical means. The Customer’s system must meet certain minimum requirements for proper streaming, which are communicated on the Provider’s website. The Customer is responsible for meeting these requirements. The Provider is not liable for technical problems resulting from the Customer’s inadequate system requirements. For other digital content not including video material, delivery is provided via download.

2.5 Ordered products may differ slightly from the images shown, provided that the purpose and usability of the product remain the same.

2.6 Delivery times may vary by up to 30 days. For example, if a delivery time of 3–7 days is stated, delivery may take up to 37 days.

3) Conclusion of Contract

3.1 The services described on the Provider’s website do not constitute binding offers from the Provider but serve to submit a binding offer by the Customer.

3.2 The Customer can submit their offer via the online form provided on the Provider’s website. By completing the form and clicking the button to finalize the registration, the Customer submits a legally binding contract offer for the selected service. The Customer may also submit an offer by phone, email, or post.

3.3 The Provider may accept the Customer's offer within five days by:

  • sending a written confirmation or confirmation in text form (email); the receipt of the confirmation by the Customer is decisive, or

  • requesting payment from the Customer.

If multiple of these alternatives exist, the contract is concluded at the moment one of these alternatives occurs first. If the Provider does not accept the Customer’s offer within the specified period, this shall be deemed a rejection of the offer, and the Customer is no longer bound by their declaration of intent. For contracts regarding participation in an online live course, the same applies if the selected course begins before the acceptance period expires and the Provider does not accept the Customer’s offer at least 24 hours before the course begins, unless otherwise agreed between the parties.

3.4 When an offer is submitted via the Provider’s online form, the contract text is saved by the Provider after the contract is concluded and sent to the Customer in text form (e.g., email or letter). The Provider does not make the contract text accessible beyond this. If the Customer has created a user account before submitting the offer, information about the booked service is archived and can be accessed by the Customer via their password-protected user account.

3.5 Before submitting a binding offer via the online form, the Customer can correct their entries at any time using standard keyboard and mouse functions. Additionally, all entries are displayed again in a confirmation window before submission and can be corrected there using standard keyboard and mouse functions.

3.6 The only language available for the conclusion of the contract is German.

3.7 The Provider will generally communicate with the Customer by email to process the contract. The Customer must ensure that the email address provided is accurate so that emails from the Provider can be received. In particular, the Customer must ensure that SPAM filters do not block emails from the Provider or parties commissioned to process the contract.

4) Right of Withdrawal

Detailed information on the right of withdrawal is provided in the Provider’s withdrawal policy.

5) Prices and Payment Terms

5.1 Unless otherwise stated in the Provider’s service description, the prices indicated are total prices including statutory VAT.

5.2 Various payment methods are available to the Customer as specified on the Provider’s website.

5.3 For payments in countries outside the European Union, additional costs may arise which the Provider is not responsible for and which must be borne by the Customer (e.g., transfer fees, exchange fees).

5.4 If payment is made via PayPal, processing is carried out through PayPal (Europe) S.à r.l. et Cie, S.C.A., subject to PayPal’s terms of use available at https://www.paypal.com or, if the Customer does not have a PayPal account, under the terms for payments without a PayPal account.

5.5 If paying by credit card via Stripe, the invoice amount is due immediately upon conclusion of the contract. Payment processing is carried out by Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (“Stripe”). Stripe reserves the right to conduct a credit check and may decline this payment method if the check is negative.

5.6 As specified in sections 3.5 & 3.6, the condition and quality of the product are explained; therefore, no refunds are provided for defects within this scope. For major problems, please contact us at mkltbrandingco@gmail.com.

5.7 The price of the product do not and can not reflect the quality of the produkt. The product is limited and wont be sold after the buying period is finished and there wont be another drop of that exact edition.

6) Content of Services and Teaching Materials

6.1 The Provider holds all usage rights required for delivering the services, including teaching materials provided to the Customer in connection with the services.

6.2 Any accompanying teaching materials (e.g., lecture notes) are provided exclusively in electronic form via email or download. Unless otherwise agreed, the Customer has no right to receive teaching materials in physical form.

6.3 The Customer may only use the content of the services, including any provided teaching materials, to the extent necessary for the agreed contractual purpose. Without explicit permission, the Customer is not entitled to record, reproduce, distribute, or make the content publicly accessible.

7) Provision of Digital Content and Granting of Usage Rights

7.1 Unless otherwise stated in the content description, the Provider grants the Customer a non-exclusive, unlimited, non-transferable right to use the provided content for private purposes only.

7.2 The provision of recorded video material takes place exclusively via online streaming. Other digital content is provided by download.

7.3 The rights granted only take effect once the Customer has fully paid the agreed fee. The Provider may allow provisional use of the content before full payment, but ownership rights do not transfer through this provisional permission.

8) Liability for Defects

Statutory liability for defects applies.

9) Liability

9.1 MKLTBrandingco is resposible for quality control and MKLTBrandingco will resend the product if the product quality is below there standard. For all legal matters, Sascha Stammer is responsible, as well as for any price discrepancies.

9.1.1 The Provider is liable to the Customer for damages and reimbursement of expenses, regardless of the legal grounds, as follows:

  • in cases of intent or gross negligence,

  • in cases of intentional or negligent injury to life, body, or health,

  • under a guarantee promise, unless otherwise regulated,

  • under mandatory liability, such as product liability law.

9.2 If the Provider negligently breaches an essential contractual obligation, liability is limited to the foreseeable, contract-typical damage, unless liability is unlimited according to the above provisions. Essential contractual obligations are those obligations which the contract imposes on the Provider according to its content to achieve the contract’s purpose and whose fulfillment makes the proper execution of the contract possible and on which the Customer may regularly rely.

9.3 Any further liability is excluded.

9.4 The above liability rules also apply to the Provider's legal representatives and agents.

9.5 The contract between MKLTBrandingco and Sascha Stammer dated 06.07.2025 under the name "Vertrag über Verantwortlichkeiten und Haftung" is the baseline of all legal responsibilities, if not other stated 

10) Applicable Law

10.1 All legal relationships between the parties are governed by the laws of the Republic of Austria, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law only applies to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the state in which the consumer has their habitual residence.

10.2 Furthermore, this choice of law does not apply to the statutory right of withdrawal for consumers who, at the time of contract conclusion, are not residents of a member state of the European Union and whose sole residence and delivery address are outside the European Union at the time of contract conclusion.

11) Alternative Dispute Resolution

11.1 The EU Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr. This platform serves as a point of entry for out-of-court settlements of disputes arising from online purchase or service contracts involving a consumer.

11.2 The Provider is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.